Frequently Asked Questions

Find quick answers to common questions about our services, bookings, and more

How can we help you?

General Questions

Common questions about ApnaFixer and our services

What is ApnaFixer and how does it work? +

ApnaFixer is a platform that connects you with verified home service professionals. Simply book a service through our website or app, and we'll match you with a skilled professional who will arrive at your doorstep to complete the job with quality and efficiency.

Which cities do you currently serve? +

We currently serve major cities across India including Kolkata, Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Pune, Ahmedabad, and more. We're continuously expanding to new locations to serve more customers.

What are your operating hours? +

Our customer support is available from 7:00 AM to 10:00 PM daily. However, you can book services 24/7 through our website and app. Emergency services are available round the clock for urgent repairs.

How do I create an account on ApnaFixer? +

Creating an account is simple! Click on the 'Sign Up' button, enter your mobile number or email address, verify with OTP, and you're ready to book services. You can also sign up using your Google or Facebook account for faster registration.

Booking & Payments

Questions about booking services and payment methods

How do I book a service? +

Booking a service is easy! Select your service, choose your preferred time slot, provide your address details, and confirm your booking. You'll receive instant confirmation and can track your booking in real-time.

What payment methods do you accept? +

We accept all major payment methods including credit cards, debit cards, net banking, UPI, digital wallets (Paytm, PhonePe, Google Pay), and cash on service completion for your convenience.

Can I reschedule or cancel my booking? +

Yes, you can reschedule or cancel your booking free of charge up to 2 hours before the scheduled service time. Simply go to 'My Bookings' in your account and make the changes you need.

Is there any booking fee? +

No, there is no booking fee. You only pay for the service you receive. The price shown during booking is the final amount you'll pay, with no hidden charges.

Services

Questions about our service offerings and quality

What services do you offer? +

We offer a wide range of home services including AC repair & service, painting, plumbing, electrical work, home cleaning, carpentry, appliance repair, and complete room wearing packages. New services are added regularly based on customer demand.

Do you provide warranty for your services? +

Yes, we provide a 30-day service warranty on all repairs and installations. If you face the same issue within this period, we'll fix it free of charge. Some services may have longer warranty periods as specified during booking.

What if I need emergency service? +

For emergency services, call our 24/7 helpline at +91 98765 43210. We prioritize emergency requests and aim to have a professional at your location within 2 hours, depending on availability in your area.

Professional-related Questions

Learn about our service professionals and their qualifications.

Safety & Trust Questions

Understand our safety measures and trust protocols.

Still Have Questions?

Our support team is here to help you with any questions or concerns